Returns & Exchanges

Every item on our site is lovingly handcrafted by artisans, and because each item is not made by machine, there may be slight variations and imperfections–but that's the beauty of handmade.

Our bags are hand crafted using raw and natural materials. To make the pieces long lasting and to bring out its natural brown color, the bags are manually smoked using coconut husk, giving the bags a smokey scent. We suggest to air it out with some dryer sheets if you don't like the scent, but some absolutely love it!

However, If you are unhappy with your purchase and want to return or exchange, we offer a 30-day, full refund on your item (minus shipping fee) here is how: 
  • Send an email request to to return your item to suresteshop@gmail.com. Please include the invoice number in the email. 
  • Once we receive the product we will take care of giving you the full refund (with shipping fee deducted) within 2-3 business days.
  • Should the item(s) be damaged or parts are missing, a partial refund shall be given.

Damaged Items

  • Damaged products must be reported to suresteshop@gmail.com within 48 hours of receiving the item(s). 
  • If we are accountable for it, we will issue a replacement.

Should you have any questions, please feel free to reach out to us at suresteshop@gmail.com. Happy Shopping!